IPS Health and Wellness Proprietary Limited with registration number 2008/019443/07 (‘we‘, ‘us‘, ‘our‘, ‘IPS Health and Wellness‘) is nutraceutical company that manufactures, sells and distributes various vitamins and health supplements. IPS Health and Wellness is part of a group of companies including Platinum Life, The Box Fashion, Isabella Garcia International, and Besige Breintjies (“the Group Affiliates“) which enables us to provide holistic care and support to our clients, including –
Our business model is largely based on a referral system. Therefore, our success depends on referrals from our clients and our relationship with members, clients and business partners. This relationship is built on trust and quality service. When we collect your personal information from sources other than directly from you, you will have had to confirm that you are agreeable for others to have shared your information. In order to provide holistic care and support to our clients we rely on all Group Affiliates and their services. IPS Health and Wellness and the Group Affiliates are committed to offer you an all-encompassing solution, that is in your interest and that will benefit your health and wellbeing.
We value our members, clients and business partners. We understand the sensitive nature of the personal information which we hold. It is for this reason that the protection of your personal information is one of our top priorities. We endeavour to maintain the confidentiality of your personal information and process your personal information in adherence to the Protection of Personal Information Act 4 of 2013 (“POPIA“).
2. WHAT IS PERSONAL INFORMATION
In terms of POPIA, personal information is information that may be used to identify an individual or a company.
Examples of personal information include, but are not limited to –
3. PERSONAL INFORMATION THAT WE COLLECT
We collect and use personal information mainly to perform direct marketing, and to perform contractual obligations. We undertake direct marketing in instances where we have a pre-existing relationship with, you have agreed for us to contact you for purposes of direct marketing or where we have asked you permission to do so. In other words, where there is a legitimate and mutual interest.
We may collect personal information which includes, but is not limited, to–
|Type of information||Description of information|
|Identification and contact information and Information that will assist us to provide products and services to you||
|Financial information and account details||
|Medical condition and health information||
|Other sensitive information||
We may also collect feedback, comments and questions received from you in service-related communication and activities.
When personal information is collected, we will indicate the purpose for the collection of the personal information and whether the personal information required is compulsory or voluntary. We will, to the extent possible, inform you of the consequences for failing to provide the requested information.
4. HOW WE COLLECT PERSONAL INFORMATION
We collect your personal information in one of the following ways –
5. USE OF PERSONAL INFORMATION
Personal information collected by us may be used, stored, disclosed or shared for the following purposes –
6. SHARING OF PERSONAL INFORMATION
Access to your personal information within IPS Health and Wellness and the Group Affiliates is restricted to those individuals who require access to your personal information for business purposes.
In order to provide products and services to you that enhances holistic care and support, we share your information with the following Group Affiliates, which are our sister companies –
We may also share your information with other companies who are not Group Affiliates. This will only be done to the extent that it is in pursuance of our legitimate interests or once you have given us your explicit and prior consent to do so. Furthermore, we may share your personal information with third parties in the event of any of the following occurring –
|Assignment||Transfer of all or any part of IPS Health and Wellness|
|Any insolvency or similar proceedings|
Where we disclose your personal information to the above parties, they will be bound to use that personal information for the reasons and purposes it was provided to them and not for any other purpose.
IPS Health and Wellness may be obliged to disclose your personal information to the extent that it is required to do so by law or where we believe it is necessary to protect our rights.
7. SECURING YOUR PERSONAL INFORMATION
IPS Health and Wellness will –
Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, by a third party who is not subject to our control, unless such disclosure is as a result of our gross negligence.
All information obtained by IPS Health and Wellness is stored on dedicated servers within the borders of South Africa. The servers are secured behind a firewall and access to the servers are password protected and strictly limited. Notwithstanding this, no security measures or systems are impenetrable. We cannot make any guarantees against data breaches.
8. HOW YOU CAN REVIEW AND CORRECT YOUR PERSONAL INFORMATION
We undertake to provide you with access to your personal information and provide mechanisms so that any personal information found to be inaccurate or incomplete can be corrected or amended as feasible, subject to any requirement or rule for such personal information to be retained by law.
Prior to the amendment, correction or removal of your personal information, we will require you to identify yourself and to identify the portion of information requested to be amended, correct or removed. A request for the amendment, correction or removal of personal information may be declined if the process of the request is unreasonably repetitive, require disproportionate technical effort, or jeopardizes the privacy of others.
The services of access and correction of personal information is done free of charge, except to the extent that it would require disproportionate effort by IPS Health and Wellness. Once personal information is deleted, residual copies of the information may take a period of time before they are deleted from our servers and may remain in our backup systems.
It is important that any information you provide directly to us is accurate and correct. Please let us know as soon as you can if any information that we hold about you is no longer correct.
Providing false or inaccurate information in order to obtain a product or service may also result in said product or service being restricted or cancelled.
For further information on how to exercise your right of access to personal information, please refer to our procedure for data subject access to, objection to, correction or deletion of personal information processed by IPS Health and Wellness as set out in the PAIA/POPIA Manual which is available at https://www.ipshealth.co.za/IPS-PAIA-and-POPIA-Manual.pdf
9. DATA RETENTION
We will only retain your personal information to the extent and duration that we have a legitimate interest to process your personal information as defined in point 5 above (“Use of Personal Information”).
We will upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.
10. CROSS BORDER PERSONAL INFORMATION TRANSFERS
To the extent that we transfer your personal information outside the borders of South Africa, we will ensure appropriate safeguards are in place, including, for example, ensuring that the third party who is the recipient of the information is subject to a law or binding agreement which provides for an adequate level of protection similar to POPIA.
11. YOUR RIGHTS AS A DATA SUBJECT
As a data subject, you have a number of data privacy rights. These rights include –
As a data subject you also have a right to lodge a complaint to the Information Regulator of South Africa if you are unsatisfied with the manner in which IPS Health and Wellness addresses any complaint with regard to IPS Health and Wellness’ processing of your personal information, the contact details of the Information Regulator are as follows –
|Tel:||012 406 4818|
|Fax:||086 500 3351|
12. CONTACT US
If you have any questions about this notice our treatment of your personal information or wish to exercise any of your rights, please address an email to firstname.lastname@example.org.
Last updated: January 2022.